How Secret Filming Uncovered a £28 Million Timeshare Fraud

It has been described as a major scams of its nature in the Britain.

In all 14 people have been sentenced for their involvement in a £28m scheme to defraud more than 3,500 holiday ownership investors.

The targets were eager to exit age-old vacation property deals and went looking for assistance.

A large number were from 60 and 80. Over 500 of them lost over £10,000, and one paid more than £80,000.

Those affected were subjected to aggressive presentations extending for six hours. They were out of money, holding useless fake "rewards" and still trapped in high-priced holiday ownership agreements they often use.

The Business Behind the Deception

The company at the heart of the fraud was Sell My Timeshare (SMT). They took people's money to finance the directors' opulent standard of living of exclusive education, high-end properties and personal aircraft.

The individual at the head of the company, the company director, was given a seven and a half year jail time in January for conspiracy to defraud.

Recently, his wife another individual was part of the concluding cases to learn their fate.

She was handed a 24-month suspended prison term at Southwark Crown Court after confessing to money laundering.

It has been a extended wait and signifies a huge win for the people who spoke out, the authorities and prosecutors.

The Way the Probe Began

I first heard about the firm emerged during the mid-2016. I was working in the research department of a news organization, making investigative programmes.

A friend mentioned that his mum had assumed the ownership of a holiday property in a European resort and, after years of holidays, had started seeking to terminate the deal.

It is important to recall how common holiday ownership had evolved with English tourists in the 1980s and 1990s.

Holiday ownership enabled families to use the same accommodation each season, or trade their time slots with other owners who had properties in different locations. Approximately 600,000 holiday enthusiasts took up that chance.

The initial boom was paired with a lot of accounts about rip-off merchants fraudulently marketing properties. They became a staple on consumer shows.

The typical holiday ownership agreement locked buyers for decades.

In that period, those holders who had experienced their guaranteed place in the resort for 20 or 30 years were ageing, and many were attempting to end their association to their holiday properties.

Several had declining mobility and found it difficult to access their properties. Some just believed they'd got all they wanted from them. And some had deceased, in numerous instances passing on their heirs to inherit the agreements - including their yearly fees and service charges.

The Undercover Operation Develops

And that's where the family member had been placed. She searched the web for options and found SMT, a firm whose digital platform promised to release her from her deal.

However, having made a payment and booked a meeting with them, her relatives had doubts.

Subsequent checking showed numerous individuals claiming they had submitted funds and received no benefit from the service. Indeed, they had lost money. A lot of it.

The investigative unit started looking into what was going on. It was rapidly apparent that there were some shady characters active in the holiday ownership market.

An attorney had many grievance cases preparing to take action against the company.

Reporters contacted individuals who had dealt with the organization and they all told the same story. They assumed the company would purchase their timeshare from them but when they participated in a session (for which they paid up front) they were advised there was no potential buyers.

In place of that, they were pushed - indeed pressured - to invest additional funds investing in "the company's points system", associated with the outfit's parent company, the overarching entity.

The nature of these rewards was somewhat vague. They appeared to be a kind of currency, offering discount travel and services and shopping deals.

And they were apparently "exchangeable with other owners, some time down the line.

Investing money immediately would lead to an future return that would offset the firm's costs and leave the timeshare holder with a gain, freed at last from their burdensome contract.

An unrealistic promise? Certainly, that proved correct.

A 'Bait-and-Switch Tactic'

Based on these descriptions were correct, this was a large-scale fraud.

The technique is termed a "bait-and-switch."

Someone - here SMT - "lures the consumer by advertising a defined offering but then to claim it is unavailable, directing the customer to another, inferior product or service.

Such practices are unlawful. Equipped with all the evidence we had gathered, we made the case to discreetly video one of the firm's consultations.

This takes dedication, work, and strong justifications for why this is the exclusive approach to gather the information required to demonstrate illegal activity.

With approval secured, our compact group arranged a consultation with one of the company's representatives in the location.

Pretending to be a member of the public hoping to help his mother free from her timeshare contract|holiday ownership agreement

Cathy Lopez
Cathy Lopez

A seasoned business consultant with over 15 years of experience in entrepreneurship and digital marketing.